Privacy policy

Last updated 9 November 2026

Who is responsible

Flutedglass is responsible for the personal data described here. Questions or requests: service@flutedglass.nl.

What we collect and why

Launch list

If you join the launch list, we store your email address and the date you signed up. We use it only to send one email when the shop opens. Legal basis: your consent. You can withdraw it at any time by replying to that email or writing to us, and we delete your address within 30 days of launch either way.

Orders

When you order, we process your name, delivery address, email address, phone number if given, and order details to deliver your order and handle returns. Legal basis: performance of the contract. Payment details are handled by the payment provider; we do not see your card or bank login. We keep order records for 7 years because Dutch tax law requires it.

Customer service

If you email us, we keep the conversation as long as needed to help you, and at most 2 years.

Services we use

• Cloudflare: hosts this website and stores the launch list.
• Zoho Mail: our email.
• Payment and checkout provider: to be confirmed before the shop opens.
• Parcel carrier: receives your name and address to deliver your order.

We have data processing agreements with these services where the law requires them. We do not sell your data.

Cookies and tracking

This website uses no tracking or advertising cookies and loads no third-party fonts or scripts. If that changes, we will ask for your consent first.

Your rights

You may ask to see, correct, delete or receive a copy of your data, and object to its use. Email us and we reply within one month. You may also complain to the Dutch data protection authority, the Autoriteit Persoonsgegevens.